For shipping orders we use the services of DPD. As soon as an order leaves the building an email message is send with a link to the DPD track and trace info. 

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to JUSTPEDAL Bikeshop with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@justpedal.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

If an order is damaged during transport, the order can be refused on arrival with the courier. The package will then be send back to us. Please inform us about the refusal on info@justpedal.nl. When after receival of the package the package or products is damaged, please inform us on info@justpedal.nl (please include a picture of the package/product). We will then inform you on the return process.

Where people work, mistakes are made, even at Just Pedal! Incorrectly shipped products may be returned after agreements on how the order is shipped or can be picked up by our dispatcher. In the latter case, proper arrangements will be made for the period and availability of the customer at the collection location. The costs for sending back a faulty product are for the account of Just Pedal.

If the customer is not satisfied with the ordered product, it can be returned. In that case, the product should not have been used or installed and the original packaging should be intact. Costs for returning the product are for the account of the customer.

If a product needs to be replaced under warranty (see 'Guarantee handling’) the product must at all times be sent back to Just Pedal. The cost for sending / retrieving back of a warranty product is for the account of Just Pedal.

If a product is not satisfactory, and thus returned to us, the shipping costs will not be credited. In the case of a replacement, no shipping costs will be charged. Credit payments takes place through the medium of payment used for payment of the order (Paypal -> PayPal, iDEAL -> bank transfer) within two weeks after receiving back of the product.

The return address (this is NOT our visiting address) is in all cases:

Just Pedal Bikeshop

Zevenhuizerstraat 146

3751 LD Bunschoten

Netherlands